Your shopping experience and product satisfaction are very important, please feel free to contact us for any questions you have regarding an order or a product. In addition, our customer service associates are also glad to assist you with questions and to help you with placing a phone order.
 | Mon | Tue - Thur | Fri | Sat & Sun | | 12 - 4 p.m. | 10 a.m. - 4 p.m. | 10 a.m. - 2 p.m. | CLOSED |
| Toll Free: | 877.679.1773 (Please allow 1 business day to response to message.) | | Fax: | 310.320.8836 (for fax order please complete this form .) |
| Email: | info@sungboutiquela.com |
Terms and Conditions (Effective 03/01/10) Archived Rev. 04/01/09
These terms and conditions supersede all previous terms and conditions for this site and they are in effect for orders that are placed on and after 03/01/10.
The terms and conditions as provided here are non-negotiable, and by the use of this site you have agreed to abide them. In addition, we reserve the right to make changes to our site, policy, and terms and conditions at any time so please check back often to stay updated on them.
Please know that we have taken every effort possible to depict our products accurately; however, we cannot guarantee our products to be as depicted on every display.
Return & Exchange
We provide return and exchange for items that are not on final sale and are not listed as unavailable for return and exchange. Information regarding an item's eligibility for return or exchange is available in the product page and at checkout.
Please know that exchange is limited to availability, and we will do our best to turn-around an exchange within 48 hours. Customer will be notified via email should there be a delay with the exchange, and this information will also be available in the order status.
[RMA]
For a return or an exchange to be valid, it must have our Return Merchandise Authorization (RMA), and the return item must be received by our office within 14 days after it was delivered. Packages failed to meet these requirements will not be accepted and will be returned to the sender.
[Restock Fees]
We charge a restock fee on all returns and exchanges. For returns, the restock fee is 20%, and for exchanges, the restock fee is 10% plus shipping cost; returns and exchanges are not accepted if received after 14 days.
Please note that in the case of a sale item we use its original price to calculate the restock fee and not its sale price. Also, if an order contains more than 3 dresses and gowns combined, then an additional 5% restock fee is applicable.
[Inspection]
All return and exchange items must passed our inspection and certified to be in its original condition and to have all of its labels, hang tags, and packaging included. Item that failed our inspection will be returned to the customer along with an inspection report; if the delivery of such item is being refused and is returned to us, then a 50% restock fee plus a shipping fee will be charged to the customer.
[Refund]
Inspection and refund can take up to 14 days to process, and shipping costs are the responsibilities of the customer and they are not refundable. Refund can only be made to the original credit card that was use in the purchase. Customer will be notified via email from Authorize.net when the refund is issued. Please allow 3 to 5 business days for the refund to appear in your statement.
[Discrepancy]
We perform detail inspections on every item that we pack and ship. In order for a claim to be warranted, please carefully inspect all packages and their contents as soon as they arrived, and notify us of any shipping discrepancy within 48 hours of receiving your shipment. Claim items are required to have a RMA and be returned to our office within 14 days after it was delivered; in this situation, shipping cost is reimbursable upon item inspection.
Effective 05/07/2010 - All claims on non-return/exchangable item we can only issue either identical replacement or store credit to your account.
[Non-Delivery]
Should an order is returned due to refusal or unable to deliver, the return will be subjected to our normal returns policy. Please note that customer is responsible for the return shipping cost that is equal to the amount that was charged in the sales invoice.
To return or exchange an item please follow these steps:
- Fill out and submit our online RMA form to request for a RMA. A copy of the request will also be emailed to you. We apologize in advance that customer service is unable to issue RMA over the phone.
- Valid request will receive a courtesy email notification and the RMA within 1 business day. You can retrieve the RMA by login to your account and go to Order Status and view on the relevant order. Locate and click on the RMA barcode icon
 to retrieve your RMA in PDF format. Print out this label to use with your returns/exchanges.
- Carefully pack your returning item and include in the package the top portion of the RMA form. If an exchange is being made, please also fill in the required information on this from. Tape securely the RMA label on the package, then add postage with tracking/insurance and mail the package back to our returns department.
Shipping & Handling
It is our goal to deliver every order to our customers quickly, but it is advisable to give ample time for processing and delivering of your order. Please know that the shipping time provided at checkout excludes processing time. Customer with order that is time sensitive should communicate to us the "wear date" by using the special instructions box at checkout.
- In stock items are shipped within 1-2 business days and, if otherwise, customer will be notified immediately via email of the back order situation; this information will also be available in the order status.
- Partial shipment will be made in the event of an item being temporary unavailable on a multiple items order, and no charges will be made on the backorder item(s) until it is (they are) ready to be shipped.
- We don't charge additional shipping on backordered item(s) as long as the shipping method remains the same as the original order.
- Transit time within the continent of United States requires approximately 1 to 5 business days (FedEx Smart Post up to 9 business days), and overseas shipment 2 to 10 business days. Overseas shipments may require additional time for custom clearance.
- Transit time may be longer for AK, HI, PR, overseas Ground, and some rural areas. Please consult with www.FedEx.com and www.USPS.com for detail transit time from our Los Angeles warehouse to your destination.
- Please note that there is ABSOLUTELY NO P.O. BOX DELIVERY (except for U.S. military APO or FPO addresses). Saturday delivery by FedEx is not provided (except for Ground Home Delivery) unless the customer has contacted us and agreed to pay the $15 special delivery fee that is charged by the courier. Also, absolutely no Sunday delivery.
- APO and FPO customers please understand that the delivery time USPS offers is for handoff to the military hub as there will be additional traveling time for the military mailing system.
- Signature confirmation may be required per our security requirements.
Order Status
Order status is available online for our account customers where an up to the minute order status is provided. Package tracking is convenience and it can be performed without leaving our site by clicking on the tracking link in order status.
Payment Options and Terms
We kindly accept Visa, MasterCard, Discovers, and American Express. All payments are not charged through to a credit card until an order is ready to be shipped; however, a pre-authorization equal to the order's total is placed on the credit card as you complete and confirm an online order.
Sales Tax & Customs Tariff
- All orders shipped to the State of California will be charged a 9.75% sales tax as required by law.
- Customs tariffs may be applicable to overseas orders and it is not included in the order total; consequently, customs tariffs are the responsibility of the customers. Please check with your local Customs official for further information on the amount of duties that you may be responsible for.
Order Canceling
Each online order you have confirmed and placed can only be canceled if it is in either pending, processing, or backorder status. Should you ever need to cancel an order please do you best in contacting us immediately. We shall do our best to accommodate each request but orders that have been shipped will need to initiate a return where a restock fee will be applied.
Customer Account
We reserve the right to refuse account access as necessary. In addition, we perform routine customer account maintenance and problem accounts may have their access privilege revoked. You shall receive an email when this happens, and your can contact us to reactivate your account.
Revision 03/01/10 | Archived Rev. 04/01/09 |
