Your shopping experience and product satisfaction are very important, please feel free to contact us for any questions you have regarding an order or a product. In addition, our customer service representatives are also glad to assist you with questions and to help you with placing a phone order.
 | Mon | Tue - Thur | Fri | Sat & Sun | | 12 - 4 p.m. | 10 a.m. - 4 p.m. | 10 a.m. - 2 p.m. | CLOSED |
| Toll Free: | 877.679.1773 (Please allow 1 business day to response to message.) | | Fax: | 310.320.8836 (for fax order please complete this form .) |
| Email: | info@sungboutiquela.com |
Conditions of Use
The terms and conditions as provided here are non-negotiable, and by the use of this site you have agreed to abide them. In addition, we reserve the right to make changes to our site, policy, and terms and conditions at any time so please check back often to stay updated on them.
Return & Exchange
We provide return and exchange for items that are not on final sale and are not listed as unavailable for return and exchange. Information regarding an item's eligibility for return or exchange is available in the product page and at checkout.
For a return or an exchange to be valid, it must have our Return Merchandise Authorization (RMA), and the return item must be received by our office within 21 days after it was delivered. Packages failed to meet these requirements will not be accepted and will be returned to the sender. Please know that exchange is limited to availability.
All return and exchange items must passed our inspection and certified to be in its original condition and to have all of its labels, hang tags, and packaging included. Item that failed our inspection will be returned to the customer along with an inspection report; if the delivery of such item is being refused and is returned to us then a 50% restock fee plus a shipping fee will be charged to the customer.
Refunds can take up to 14 days to process, and shipping cost is not refundable. We charge a restock fee on all returns and exchanges. For returns, a 15% restock fee is charged if the return item is received by our office within 14 days after it was delivered; the restock fee is increased to 25% after 14 days, and returns are not accepted if received after 21 days.
As for exchanges, a 10% restock fee plus shipping cost is charged if the return item is received by our office within 14 days after it was delivered; likewise, the restock fee is increased to 20% after 14 days, and exchanges are not accepted if received after 21 days. We will do our best to turn-around an exchange within 48 hours. Customer will receive an email update if this is not to be the case.
Please note that in the case of a sale item we use its original price to calculate the restock fee and not its sale price. Also, if an order contains more than 3 dresses and gowns combined, then an additional 5% restock fee is applicable.
We perform detail inspections on every item that we pack and ship. In order for a claim to be warranted, please carefully inspect all packages and their contents as soon as they arrived, and notify us of any shipping discrepancy within 48 hours of receiving your shipment. Claim items are required to have a RMA and be returned to our office within 14 days after it was delivered; in this situation, shipping cost is reimbursable upon item inspection.
To return or exchange an item please follow these steps:
- Fill out and submit our online RMA form to request for a RMA. A copy of the request will also be emailed to you. We apologize in advance that customer service is unable to issue RMA over the phone.
- Valid request will receive a courtesy email notification and the RMA within 1 business day. You can retrieve the RMA by login to your account and go to Order Status and view on the relevant order. Locate and click on the RMA barcode icon
 to retrieve your RMA in PDF format. Print out this label to use with your returns/exchange.
- Carefully pack your returning item and include in the package the top portion of the RMA form. If an exchange is being made, please also fill in the required information on this from. Tape securely the RMA label on the package then add postage with tracking/insurance and mail the package back to our returns department.
Shipping & Handling
It is our goal to deliver every orders to our customers quickly, but it is advisable to give ample time for an order to process and deliver. Customers are encouraged to communicate their "need" date by using the special instructions box during checkout.
- In stock items are shipped within 1-2 business days and, if otherwise, customer will be contacted within 24 hours of any back order situation. We suggest our customers to check with their order status history and email to stay updated on an order.
- Partial shipment will be made in the event of an item being temporary unavailable on a multiple items order, and no charges will be made on the backorder item(s) until it is (they are) ready to be shipped.
- No additional shipping charges are required for backorder item(s), and shipping method will be the same as the rest of the order.
- Transit time within the continent of United States requires 1 to 7 business days, and worldwide shipment 2 to 10 business days pending on the shipping method choosen and the ship to destination.
- Please note that there is ABSOLUTELY NO P.O. BOX DELIVERY (except for U.S. military APO or FPO addresses). Saturday delivery by UPS is not provided unless the customer has contacted us and agreed to pay the $15 UPS special delivery fee. Also, absolutely no Sunday delivery.
- APO and FPO customers please understand that the delivery time USPS offers is for handoff to the military as there will be additional traveling time for the military mailing system.
Order Tracking
Ordering history is available online for our account customers where an up to the minute order status is provided. Package tracking is convenience and it can be performed without leaving our site by clicking on the tracking link in order status.
Payment Options and Terms
We kindly accept Visa, MasterCard, Discovers, and American Express. All payments are not charged through to a credit card until an order is ready to be shipped; however, a pre-authorization equal to the order's total is placed on the credit card as you completed and confirmed an online order.
Sales Tax & Customs Tariff
- All orders shipped to the State of California will be charged a 9.75% sales tax as required by law.
- Customs tariffs may be applicable to overseas orders and it is not included in the order total. And as such customs tariffs are the responsibility of the customers. Please check with your local Customs official for further information on the amount of duties that you may be responsible for.
Order Canceling
Each online order you have confirmed and placed can only be canceled if it is in either pending, processing, or backorder status. Should you ever need to cancel an order please do you best in contacting us immediately. We shall do our best to accommodate each request but orders that have been shipped will need to initiate a return where a restock fee will be applied.
Customer Account
We reserve the right to refuse account access as necessary. In addtion, we perform routine customer account maintainence and problem accounts may have their access privilege revoked. You shall receive an email when this happens, and your can contact us to reactivate your account.
Revision 04/01/09 | Archived Rev. 09/01/07 |
