Category Archives: Customer Care

SBLA Customer Care

Would You Take My Measurements For $25???

Know Your Measurements Before Buying A Dress Online

Know Your Measurements Before Shopping For Dresses Online

Internet is a great place for bargain shopping, and this is of course when  it is done right. Back in August 1st, we did an update to our return and exchange policy, and we received some concerns regarding the new 5% exchange fee. The good news was we heard you and it was reverted. But did you know that 5% of an $100 order, is only a fifth of the cost of carrying out a size exchange? Continue reading →

So Long, Landlines!

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In 2005, when we started our business, phone, fax, 800 number, and email were the must have for online customer care. However, the same can’t be said for today as we now have smart phones, text messaging, and social zombies!

Well,  we say the above picture pretty much sums up how everyone mozy around here in the office. Continue reading →

New Flat Rate Shipping Promotion

Beginning 12/16/2011 we are now offering $7 flat rate U.S. domestic ground shipping. Also, all U.S. domestic orders over $100 receive 50% off on USPS expedited shipping. As always, we are continuing offering $5 USPS Priority shipping to APO/FPO addresses. Thank you for shopping with us!

Free Returns Shipping Promotion Ended 12/08/2011

Please know that our free returns shipping promotion had ended on 12/08/2011 midnight PST. We thank you so much for everyone who had used our pre-paid shipping label and completed their returns per our returns policy. Please feel free to continue to use our pre-paid returns shipping label for the convenience low rate of $8. Thank you so much!